FAQ

Q1. How can I place an order?
You can place an order directly on our website by adding products to your cart and completing checkout.

Q2. What payment methods do you accept?
We accept major credit/debit cards and other secure online payment methods.

Q3. How do I track my order?
Once your order is shipped, you will receive a tracking number by email within 24–48 hours.

Q4. What is your return policy?
Products may be returned within 14 days of delivery if they meet our return conditions. Please see our Return/Refund Policy for full details.

Q5. How can I contact customer support?
You may contact us at any time at info@mykaixin.com. We respond to inquiries within 2 business days.