FAQ

Frequently Asked Questions (FAQ)

Q1. How can I place an order?
You can place an order directly on our website by adding products to your cart and completing checkout.

Q2. What payment methods do you accept?
We accept major credit/debit cards and other secure online payment methods.

Q3. How do I track my order?
Once your order is shipped, you will receive a tracking number by email within 24–48 hours.

Q4. What is your return policy?
Products may be returned within 14 days of delivery if they meet our return conditions. Please see our Return & Refund Policy for full details.

Q5. How can I contact customer support?
You may contact us at any time at info@mykaixin.com. We respond to inquiries within 2 business days.

Company Information

ERBOCEN LIMITED
Trading as Kaixin
Company Registration Number: 78919465
Registered Address: RM03, 24/F, HO KING COMM CTR, 2–16 FAYUEN ST, MONG KOK, HONG KONG
Website: www.mykaixin.com
Email: info@mykaixin.com

Description:
ERBOCEN LIMITED operates the online store Kaixin (www.mykaixin.com), offering high-quality lifestyle and fashion products through a secure and transparent e-commerce experience. All sales, shipments, and customer service are handled directly by ERBOCEN LIMITED in accordance with Hong Kong business regulations and international e-commerce standards.